Order Cancellation

You have the right to cancel your order and return purchased items subject to the following conditions and procedures:

CUSTOM PRODUCTS:  You may cancel your order before the custom fabrication process has started. A full refund will be given. Please contact us immediately at sales@olympia-composites.com to determine if we have begun your project. 

MADE TO ORDER PRODUCTS:  You may cancel your order before the fabrication process has started. A full refund will be given. Please contact us immediately at sales@olympia-composites.com to determine if we have begun your project. 

Warranty

30-day limited manufacturer warranty from consumer date of receipt for a one-time replacement. This warranty covers defects in materials, integrity of wire and welds (not bent bars), premature breakage, and fit and alignment of the cage on the mask. Products must be have been used under normal playing conditions.

All warranty claims must be made by the original purchaser and accompanied by an original receipt from the authorized dealer.

Returns & Exchange Policy

IMPORTANT

There is a 30% restocking fee for returned made to order products that are not exchanged and are not damaged.

 

CUSTOM PRODUCTS: Custom products are non-refundableWe accept returns at our sole discretion. Please keep in mind that you ordered a product that was designed and fabricated to your particular dimensions and specifications. Olympia Composites cannot resell this product. If you are not satisfied with your custom product, please contact sales@olympia-composites.com immediately to see if we can fix the problem. We want you to be happy with your custom purchase.

MADE TO ORDER PRODUCTS: You MUST contact us at sales@olympia-composites.com within 30 calendar days of receiving your product if you intend to return ANY made to order product. Items returned to us AFTER 30 calendar days and without contacting us, will not be refunded. Customer is responsible for all shipping costs if seller is not at fault. Original sales receipt must accompany returns.

At our sole discretion, we accept returns for refund or exchange within 30 calendar days after customer’s receipt of the product. We may offer an exchange or store credit for items returned after that period. No refunds will be given for items returned after the aforementioned 30-day period.

Made to order items must be in new, unaltered and unused condition. Our definition of new, unaltered and unused condition is:

 

  • without showing signs of wear or damage by the buyer (e.g., scratches, stains, marks, rips, tears, cuts, abrasions, missing pieces, broken parts)

  • without any modifications or repairs by buyer or third party

  • not used for an activity other than its stated purpose

  • returned within 30 calendar days after customer’s receipt of the product

  • includes written permission from Olympia Composites that you can return product

 

If you receive a damaged or defective product, or if you receive an incorrect order, please contact sales@olympia-composites.com immediately. Those items will qualify for a refund or store credit based on the aforementioned criteria (new, unaltered, unused). Olympia Composites is not responsible products lost or damaged in the delivery process. 

 

All refunds, returns and exchanges are contingent upon inspection of items once Olympia Composites receives them.

©2017 Olympia Composites. All rights reserved. Kevlar is a registered trademark of Dupont.